Shipping & returns
What it costs to get hardware to you, how long it takes, and what happens when you send something back. Prices and thresholds on this page are in USD.
01 Shipping cost
Orders over $99 ship free. Below that threshold, the shipping cost is calculated at checkout from the destination and the weight of the order — you see the figure before you pay, never after.
Heavy freight items such as rack-mount servers and multi-GPU chassis are quoted separately. Where an item ships as freight it is marked on its product page, and we confirm the cost with you before the order is dispatched.
02 Lead time
Lead time depends on the item and on current supply, and we would rather tell you the real one than publish a number we cannot hold to. Ask before you order, or on any quote request, and we confirm the actual lead time for that unit.
Stock ships factory-sealed from authorised distribution. Orders are checked against the packing list and the serial before they leave. If something is short and that delays you, we tell you the same day rather than letting the tracking go quiet.
03 Delivery estimates
Transit time depends on destination and service level, both of which are shown at checkout. Estimates are working days from dispatch, not from when the order was placed.
Customs duties and import taxes on international orders are the responsibility of the recipient. We declare goods at their true value and cannot mark shipments as gifts or under-declare them.
04 Returns window
You may return most items within 30 days of delivery. The window runs from the day the carrier records delivery.
To be accepted, an item must be complete — original packaging, adapters, cables, brackets and any bundled accessories — and in the condition it arrived in. Testing hardware is expected and does not void a return. Physical damage, removed heatsinks, altered firmware and missing components do.
05 How to start a return
Email john@aipowered.com with your order number and what you would like to do. We reply with a return authorisation and the address to ship to.
Please do not send hardware back before you have that authorisation — unannounced returns are difficult to match to an order and slow your refund down.
06 Refunds
Once a returned item arrives and passes inspection, we refund to the original payment method. Card refunds usually clear within five to ten business days depending on your bank.
Original shipping is refunded when the return is our fault — a faulty, damaged or incorrectly sent item. For a change-of-mind return, outbound shipping is not refunded and return postage is yours to cover.
07 Faulty or incorrect items
If something arrives dead, damaged in transit, or is simply not what the listing described, tell us within the returns window and we cover the cost of putting it right: return shipping, and either a replacement or a full refund, whichever you prefer.
Photographs of the packaging and the unit help a lot with carrier damage claims, so send them if you can.
08 Manufacturer warranty
Hardware carries the manufacturer’s own warranty, which runs longer than our returns window and is claimed through the manufacturer. The warranty term for an item is shown on its product page.
A warranty claim is not the same as a return. If you are outside the 30-day window, contact us anyway — we will point you at the right process and help you make the claim.